Refunds and credit for SMS verification numbers
When a number is credited back, how to ask, and what cannot be refunded.
When is a number credited back?
| Situation | What happens |
|---|---|
| No SMS before the window ends | Cancel the order: the full price returns to your balance |
| The service refuses the number | Cancel the order: the full price returns to your balance |
| A code was received | The order is complete and is not credited back |
| Wrong service or country chosen, no code received | Cancel before the window ends: credited back |
| A rental that receives no SMS | Write to support with the order reference: we check the number before any credit |
What does that look like in practice?
You top up $20 and order a US WhatsApp number for $1.12; your balance shows $18.88. WhatsApp refuses the number, so you cancel: the $1.12 returns and the balance is back to $20. You order a second number, the code arrives, and that order is final.
How do other providers handle missing codes and deposits?
| Provider | No code received | Deposits | Reception window |
|---|---|---|---|
| RealSIM Numbers | Cancel: the price returns to your balance | Kept as balance; not paid back in crypto, except where the law requires | Shown before you pay |
| TextVerified | Credits are deducted only if a verification comes in | Crypto payments are not refunded | 5 to 15 minutes depending on the service |
| Tell A Bot | You pay only after a verification SMS has been received | Final and non-refundable once confirmed on the network | 15 minutes |
| Tiger SMS | "No code — automatic refund in 20 minutes" | Not stated | 20 minutes |
| PVAPins | "No-Code, No-Pay"; claims within 48 hours | Not stated | A timer per order (minutes not stated) |
| HeroSMS | Refunded to the balance if no code within 20 minutes | Not stated | 20 minutes |
| NonVoipUsNumber | "No SMS, No Charge" for eligible short-term orders | From $2 | Shown before purchase (minutes not stated) |
As written on each provider's own pages, read on 2026-10-18.
The rule for a missing code is close to universal: nine of the twelve live providers we checked state some form of "no SMS, no charge". Deposits are where terms differ, and where they are stated they are final: TextVerified does not refund crypto payments and Tell A Bot calls deposits non-refundable once confirmed on the network.
Can I withdraw my balance?
Top-ups are added to a prepaid balance in USD. Unused balance stays on your account; it is not paid back in crypto, except where the law requires it.
Top up what you expect to use. Your balance does not expire.
How do I ask for a review?
Open a ticket from your account or write to [email protected] with the order reference. We answer by email.
Frequently asked questions
What happens if no code arrives?
If no SMS arrives before the window ends, or the service refuses the number, cancel the order: the price goes back to your balance as credit. You are not charged for a number that received no code.
Can I use the same number again later?
A single-use number is for one code from one service. It is not kept for you afterwards, so do not use it for an account you need to recover later. For a number you keep for days or weeks, see the US rentals.
Sources
- TextVerified: www.textverified.com/rentals (checked 2026-10-18)
- Tell A Bot: www.tellabot.com/refund_policy.php (checked 2026-10-18)
- Tiger SMS: tiger-sms.com/country/united-states (checked 2026-10-18)
- PVAPins: pvapins.com/refund-policy (checked 2026-10-18)
- HeroSMS: hero-sms.com/country/usa (checked 2026-10-18)
- NonVoipUsNumber: nonvoipusnumber.com/terms.php (checked 2026-10-18)